Problem solving (RISE)

1. Recognises and prioritise concerns
2. Initial data collection from customer
3. Initiate immediate contingency response to protect the customer
4. Determine team and approach

1. Check data sufficiently and produce problem profile
2. Re-evaluate immediate contingency response
3. Investigate root cause
4. Verify root cause

1. Establish solution specification
2. Select and verify the best solution
3. Plan for implementation
4. Obtain approval and implement

1. Evaluate solution
2. Review organisational circumstances
3. Modify systems and procedures
4. Initiate organisational learning